At GenesisCare, safety and ethical standards are extremely important to us.
Our National Quality Manager, Joan Sheppard, has over 40 years' experience in healthcare.
Joan has specialised in governance, quality and risk management, as well as patient centred care, for the past 15 years.
Having worked at GenesisCare as the National Quality Manager for the last three years, Joan has designed our governance system.
She has lead the safety and quality agenda, implementing systems and processes to support patient safety and partnering.
Joan’s key role has been in developing appropriate systems and processes to meet the requirements of mandatory accreditation for CancerCare against the Australian Commission for Safety and Quality, National Safety and Quality Health Service Standards.
Joan believes everyone we treat should receive the highest quality of care.
"We have to work together"
Quality, safe care for people with cancer
At GenesisCare, we focus on quality, care and efficiency to deliver even better outcomes and extend access to patients and communities in need.
The GenesisCare vision and values have strong links to safety and quality.
We’re committed to ongoing improvement of care in all areas. While we have an excellent record in delivering quality care and managing risks, we continue to focus on improvements that will keep our services at the forefront of health care delivery.
We pride ourselves on listening and responding to the needs of the people we treat.
We continually evaluate and improve on all aspects of our performance through customer satisfaction surveys, feedback forms, focus groups and formal feedback processes.
Our approach to patient safety
We have a strong commitment to patient safety and quality. This is reflected in our organisation-wide approach to:
- Continuous review and improvement of our patient safety and quality systems.
- Educating our patient services and health care provider teams of the importance of monitoring and reporting the safety and quality of the services they provide.
- Ensuring accountability for the safety and quality of care at all levels of our organisation.
We aim to look after you, keep you safe, and discuss your care plans at all times to help you achieve the best possible outcome.
About the National Safety and Quality Health Service (NSQHS) Standards
The National Safety and Quality Health Service (NSQHS) Standards were developed by the Australian Commission on Safety and Quality in Health Care (ACSQHC), in consultation and collaboration with State and National jurisdictions, technical experts and a wide range of stakeholders, including health professionals and patients.
The Standards provide a quality assurance mechanism that tests and provide sound evidence as to whether relevant systems are in place to ensure standards of safety and quality are met, as well as providing a framework that allows health services to realise aspirational or developmental goals.
These cover 10 key areas. Click below to read about what you should know when you are a patient at GenesisCare.
National GenesisCare results
We are extremely proud to share our quarterly safety and quality results.
Health quality and safety data is measured as the number of incidents per 1000 occasions of service.
An occasion of service refers to any treatment or other service provided to out-patients in a health service facility.
The incident rate for GenesisCare is less than 1 per 1000 occasions of service, demonstrating our commitment to risk management across our business.
Despite our very best efforts, there is always room for improvement as we strive to keep all incidents to zero.
Preventing falls and harm from falls
The focus of this Standard is on prevention.
GenesisCare has processes in place across the nation to keep our patients falls at zero. In the last quarter the number of falls (requiring intervention) was 12.
This figure represents a rate of 0.16 falls per 1000 occasions of service. No patients suffered any harm from these falls and we continue to ensure we have education, reporting and actions plans in place to prevent falls.
GenesisCare takes all medication errors very seriously. We encourage staff to report all medication incidents no matter how minor they may seem.
All medication incidents are investigated and actioned.
Any serious medication incidents are investigated thoroughly and monitored by the Safety and Quality teams nationally. We had one minor patient medication related incident in the last quarter; no patients were placed at risk.
Patient identification and procedure matching
Staff will repeatedly ask you to identify yourself, through the many stages of your care, to reduce risks to your safety.
This is one of healthcare's biggest risk areas with ongoing audit and review of processes and procedures around.
We have systems and processes in place to reduce risks which might occur when there is a failure to correctly identify patients and match that information to an intended clinical intervention (procedures, medications, etc.).
In the last quarter, the number of patient identification and procedure matching incidents was 17. This represents an incident rate of 0.23 per 1000 occasions of service.
Preventing and controlling healthcare associated infections
Having cancer or treatment for cancer can weaken your immune system. This means you may be more susceptible to infections.
At GenesisCare, we aim to minimise the risk of infection to patients, staff and visitors who come to our facilities.
One of the most effective ways to prevent infection spreading is for all health professionals, and anyone entering our premises, to engage in good hand hygiene practice.
Hand hygiene monitoring has been introduced into all our sites, and we are monitoring our compliance against the national average of 85%.
GenesisCare compliance currently sits at 84.4%.
It is important for you to be involved and informed during the clinical handover process.
Clinical handover is the transfer of responsibility and accountability for some or all aspects of your care from one healthcare professional to another - on a temporary or permanent basis.
We encourage you to take responsibility by asking questions and staying up to date about your condition, treatment and medical records.
Staff will update you and include you in clinical handover on a regular basis. You will also be given the opportunity to add any additional information.
In the last quarter, the number of clinical handover incidents was 19, representing a clinical handover rate of less than 0.26 per 1000 occasions of service.